Medical disclaimer
It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or qualified health provider with any questions you may have regarding a medical condition.
Policies
AquaHealth Guernsey is committed to providing accurate and up-to-date information, advice and services related to aquatic fitness and therapy. However, users of our services should understand that the content provided on our platform is for informational purposes only.
Assumption of risk
Participation in aquatic fitness and therapy programmes involves inherent risks. By engaging in our services, clients acknowledge and accept these risks. AquaHealth Guernsey is not liable for any injuries, accidents, or health issues that may arise during or after participation in our programmes. Clients are encouraged to consult with their healthcare providers before starting any new fitness or therapy regimen.
Consultation and individual health
Individuals with pre-existing health conditions or concerns should consult with a healthcare professional before participating in aquatic fitness or therapy sessions. AquaHealth Guernsey’s programmes may not be suitable for everyone, and personalised advice is recommended to ensure the safety and well-being of each participant.
Professional guidance
Our instructors and therapists are trained professionals, dedicated to providing safe and effective aquatic fitness and therapy. However, clients should communicate openly about their health conditions, limitations, and concerns. It is essential to follow the guidance of our professionals and inform them of any discomfort or unusual sensations during sessions.
Facility guidelines
Clients are expected to adhere to all facility guidelines and rules when participating in AquaHealth Guernsey programmes. This includes but is not limited to pool safety rules, equipment usage guidelines, and any specific instructions provided by our instructors or therapists.
Qualifications and training
AquaHealth Guernsey is committed to maintaining the highest standards in aquatic fitness and therapy. Our instructors and therapists hold relevant qualifications and undergo continuous training to stay informed about the latest developments in the field.
Privacy and data security
Client privacy is of utmost importance to AquaHealth Guernsey. Any personal information shared with us will be treated with the highest confidentiality. We adhere to data protection regulations and take appropriate measures to ensure the security of client information.
Transparent pricing
AquaHealth Guernsey is dedicated to providing transparent pricing information for all our services. Any additional costs or fees will be clearly communicated to clients before they commit to our programmes.
Your agreement
By engaging in AquaHealth Guernsey’s services, clients acknowledge that they have read, understood, and agreed to the terms outlined in this disclaimer and disclosure statement. The well-being and safety of our clients are our top priorities, and we strive to create a positive and beneficial experience for all participants.
24-hour cancellation policy
At AquaHealth Guernsey, we value your commitment to your well-being and our services. To ensure the smooth operation of our appointments and maintain the highest level of service, we have implemented a 24-hour cancellation policy for all appointments. Please take note of the following terms.
Cancellation notice
Clients are required to provide a minimum of 24 hours’ notice for any appointment cancellations. This allows us to accommodate other clients who may be on a waiting list or looking for available time slots.
Communication channels
Cancellation notices should be communicated directly to AquaHealth Guernsey through our designated communication channels. Clients can cancel appointments by calling +44 7781 459789, sending an email to info@aquahealth.gg, or through our online booking platform.
Late cancellations
Cancellations made within 24 hours of the scheduled appointment time will be considered as late cancellations. In such cases, clients may be subject to a cancellation fee.
No-show policy
If a client fails to cancel and does not attend the scheduled appointment (a no-show), they may be charged the full cost of the appointment.
Emergency situations
We understand that emergencies may arise, and exceptions may be made in such cases. Clients experiencing unforeseen circumstances are encouraged to contact AquaHealth Guernsey as soon as possible to discuss their situation.
Cancellation fees
Fees for late cancellations or no-shows will be communicated to the client at the time of booking or upon inquiry. The purpose of these fees is to cover the costs associated with the reserved time and to compensate our professionals for their time and expertise.
Rescheduling
Clients are welcome to reschedule appointments within the 24-hour notice period, provided that the rescheduled time is available and agreed upon by AquaHealth Guernsey.
Questions about any of this? Contact Rachael on +44 7781 459789 or info@aquahealth.gg.